Cookie Policy

1. Introduction to Our Cookie Policy

Welcome to the official Cookie Policy for Crown Coins Casino. This comprehensive policy operates in conjunction with our Privacy Policy and Terms of Service. The purpose of this document is to provide you, the user, with clear, transparent, and explicit information regarding how Sunflower Limited and its affiliated entities ("we," "us," or "our") utilize cookies, web beacons, pixels, and other similar tracking technologies when you visit, access, or interact with our online social casino platform, mobile applications, and associated services (collectively referred to as the "Services").

By continuing to navigate our website, register an account, or play our social casino games, you acknowledge that you have read and understood the practices described in this Cookie Policy. Depending on your jurisdiction and applicable privacy laws (such as the GDPR in Europe, or the CCPA/CPRA in California), you may be presented with a cookie consent banner upon your first visit, allowing you to opt-in or opt-out of non-essential tracking technologies. This policy is designed to empower you to make informed decisions about your digital privacy while ensuring you can fully enjoy the features of Crown Coins Casino.

If you have any questions regarding this Cookie Policy or our data processing practices, please do not hesitate to contact our dedicated Data Protection Officer at [email protected].

2. What Exactly Are Cookies?

Before delving into the specific types of tracking technologies we deploy, it is important to understand what cookies are from a technical standpoint. A "cookie" is a small text file containing a string of alphanumeric characters. When you visit a website, the site's server sends this file to your web browser (such as Google Chrome, Mozilla Firefox, or Apple Safari). Your browser then stores this file on your device's hard drive or mobile memory.

The primary function of a cookie is to allow a website to recognize a user's device upon their return. The HTTP protocol, which powers the internet, is inherently "stateless," meaning it does not remember past interactions. Cookies bridge this gap by acting as a memory mechanism for the website. Because of cookies, Crown Coins Casino can remember your login status, your preferred language settings, and your virtual currency balances (Gold Coins and Sweepstakes Coins) as you navigate from the lobby to a specific slot game.

Session Cookies vs. Persistent Cookies

To fully grasp our tracking ecosystem, you should be aware of the two primary lifespans of cookies:

• Session Cookies: These are temporary files created when you open your browser and access our platform. They are essential for navigating the site and utilizing our core features during a single visit. The moment you close your web browser or log out of your account, session cookies are automatically and permanently deleted from your device.
• Persistent Cookies: Unlike session cookies, persistent cookies remain on your device even after you have closed your browser or turned off your computer. They are programmed with a specific expiration date, which can range from a few days to several years. Persistent cookies are utilized to recognize you across multiple browsing sessions, allowing us to implement features like "Remember Me" for faster logins and to track long-term analytics regarding user behavior.

First-Party vs. Third-Party Cookies

Cookies are also categorized by the domain that sets them:

• First-Party Cookies: These are cookies set directly by the host domain you are visiting (e.g., crowncoinscasino.com). They are generally used to ensure the core functionality of the site, such as keeping you authenticated and remembering your user preferences.
• Third-Party Cookies: These are cookies set by a domain other than the one you are actively visiting. We partner with various trusted third-party service providers (such as Google Analytics, Trustpilot, and various payment gateways) who may place their own cookies on your device to help us analyze traffic, process secure payments, or deliver targeted advertising campaigns.

3. The Categories of Cookies We Use

To provide a transparent overview of our data collection, we have classified the cookies and tracking technologies deployed on Crown Coins Casino into four primary categories, in alignment with international privacy standards.

A. Strictly Necessary Cookies (Essential)

Strictly necessary cookies are the foundational elements that allow our platform to function. Without these cookies, you would simply not be able to use the Services. Because they are technically essential for the delivery of the website, they cannot be disabled in our systems, and user consent is generally not required for their deployment under most privacy frameworks.

We use strictly necessary cookies to:

• Authenticate your identity when you log in, ensuring you are authorized to access your specific account.
• Maintain your session state and security as you navigate between different pages and slot games.
• Process and remember your actions when navigating through our secure checkout process to purchase Gold Coin packages.
• Ensure the network traffic is distributed evenly across our servers (load balancing) to prevent site crashes during high-traffic periods.
• Record your privacy preferences regarding the use of other non-essential cookies.

B. Performance and Analytics Cookies

Performance cookies collect aggregated, anonymous information about how visitors interact with our platform. They do not collect information that directly identifies a specific user; instead, the data is compiled to help us understand broad trends and improve the overall user experience.

We use performance cookies to:

• Track the total number of unique visitors, the most frequently visited pages, and the amount of time players spend in our game lobby.
• Identify and diagnose technical errors, broken links, or pages that load too slowly, allowing our engineering team to rapidly deploy fixes.
• Test different designs, layouts, and features (A/B testing) to determine which versions provide the best user experience.
• We utilize industry-standard tools such as Google Analytics and New Relic Application Performance Monitoring (APM) to process this vital diagnostic data.

C. Functionality and Personalization Cookies

Functionality cookies allow the website to remember choices you have made in the past and provide enhanced, highly personalized features. By recognizing your device, we can tailor the interface to your specific preferences, saving you the hassle of reconfiguring settings every time you visit.

We use functionality cookies to:

• Remember your language and regional preferences to display localized content.
• Save your audio settings, ensuring that game volume or background music remains at your preferred level across sessions.
• Remember whether you have already seen a specific promotional pop-up or tutorial, ensuring we do not spam you with repetitive information.
• Support live chat functionality provided by third-party vendors (such as Intercom) so you can seamlessly communicate with our customer support team.

D. Targeting and Advertising Cookies

Targeting cookies are specifically designed to gather information about your browsing habits in order to deliver advertisements that are more relevant to your interests. These cookies are usually placed by third-party advertising networks with our explicit permission. They remember that you have visited a website, and this information is shared with other organizations, such as advertisers.

We use targeting and advertising cookies to:

• Deliver personalized promotional offers regarding Crown Coins Casino on external websites and social media platforms (such as Facebook and Instagram).
• Limit the number of times you see the same advertisement, preventing ad fatigue.
• Measure and analyze the effectiveness of our digital marketing campaigns to ensure we are investing our advertising budget efficiently.
• Facilitate affiliate marketing tracking. If you arrived at our platform by clicking a link on an affiliate review site, a cookie ensures that the affiliate partner is properly credited for the referral.

4. Other Tracking Technologies (Web Beacons, Pixels, and Local Storage)

While cookies are the most widely recognized form of web tracking, they are not the only technology we deploy. To provide a robust and secure gaming environment, Crown Coins Casino utilizes several alternative methods of data storage and tracking.

Web Beacons and Pixel Tags

A web beacon (also known as a clear GIF, pixel tag, or web bug) is a microscopic, transparent image graphic embedded within a webpage or an email. Unlike cookies, which are stored on your hard drive, web beacons are rendered invisibly on the screen.

We utilize web beacons primarily in our promotional email campaigns. When we send you an email detailing a new Sweepstakes Coin promotion, the embedded pixel allows us to determine whether you opened the email, the time it was opened, and whether you clicked on any of the links contained within. This data is critical for helping us refine our communication strategies and ensure we are sending you content that is actually engaging and relevant.

HTML5 Local Storage and Session Storage

As web technology has advanced, modern browsers have introduced HTML5 Local Storage and Session Storage. These are mechanisms that allow web applications to store data locally within the user's browser, similar to cookies, but with significantly larger storage capacities and without the data being sent back to the server with every single HTTP request.

Because our platform hosts complex, graphic-intensive slot games developed on advanced frameworks like WebGL and Rive, we rely heavily on HTML5 Local Storage. We use it to locally cache game assets, temporary user interface states, and complex animation settings. This drastically reduces load times and bandwidth consumption, ensuring your gaming experience remains smooth and responsive, especially on mobile networks.

5. Third-Party Partners and Services

To maintain a state-of-the-art social casino, we integrate several specialized third-party services into our platform. When you visit Crown Coins Casino, these partners may set their own cookies on your device. We require all of our third-party vendors to adhere to strict data privacy and security standards. Some of our key third-party integrations include:

• Google Analytics: We use Google Analytics to understand how visitors engage with our properties. Google sets performance cookies to track user interactions and compile statistical reports. You can learn more about Google's privacy practices and how to opt-out of their tracking by visiting the Google Analytics Opt-out Browser Add-on page.
• Trustpilot: To build trust and transparency, we embed a Trustpilot widget on our homepage to display verified user reviews. Trustpilot may deploy cookies to manage the widget's functionality and prevent fraudulent reviews.
• Payment Gateways (e.g., Stripe, Skrill): When you decide to purchase Gold Coins, the transaction is processed securely through specialized third-party payment gateways. These providers use strictly necessary and security-focused cookies to authenticate your session, prevent fraudulent chargebacks, and ensure compliance with PCI-DSS standards.
• Customer Support Tools (e.g., Intercom): To provide seamless 24/7 customer support, we utilize live chat software that requires cookies to identify your session and route your inquiries to the appropriate support agent.

6. How to Manage, Control, and Delete Cookies

We believe that you should have absolute control over your digital footprint. You possess the right to decide whether to accept or reject non-essential cookies. There are several ways you can manage your cookie preferences when interacting with our platform.

A. Using Our Cookie Consent Tool

Depending on your geographic location and local privacy laws, you may be greeted by a cookie banner upon your first visit to Crown Coins Casino. This banner allows you to explicitly consent to, or reject, specific categories of cookies (such as Targeting or Performance cookies). You can adjust these preferences at any time by navigating to the "Privacy Settings" link located in your account dashboard or in the footer of the website.

B. Modifying Browser Settings

Most modern web browsers are set to accept cookies automatically by default. However, you can easily alter your browser's settings to block cookies, delete existing cookies, or alert you when a new cookie is being sent to your device. Please be aware that if you choose to disable strictly necessary cookies, significant portions of the platform, including the ability to log in and play games, will become non-functional.

Here are detailed instructions on how to manage cookies across the most popular web browsers:

• Google Chrome: Click the three-dot menu icon in the top right corner > Select "Settings" > Click on "Privacy and security" in the left sidebar > Select "Cookies and other site data." From here, you can choose to block third-party cookies or clear all existing cookie data.
• Mozilla Firefox: Click the three-line menu icon in the top right corner > Select "Settings" > Click on "Privacy & Security." Under the "Enhanced Tracking Protection" section, you can select "Strict" to block cross-site trackers or use the "Custom" setting to specify exactly which cookies to allow.
• Apple Safari (Mac): Click "Safari" in the top menu bar > Select "Preferences" > Click the "Privacy" tab. Check the box for "Prevent cross-site tracking" or "Block all cookies" to maximize your privacy.
• Microsoft Edge: Click the three-dot menu icon in the top right corner > Select "Settings" > Click on "Cookies and site permissions" > Select "Manage and delete cookies and site data."
• Mobile Devices (iOS & Android): On an iPhone or iPad, go to Settings > Safari > Block All Cookies. On an Android device using Chrome, tap the three-dot menu > Settings > Site settings > Cookies.

C. Opting Out of Targeted Advertising Networks

If your primary concern is the targeted advertisements you receive across the web, you can utilize industry-standard opt-out tools provided by digital advertising alliances. By visiting these portals, you can mass-disable targeting cookies from dozens of participating ad networks:

• In the United States: The Network Advertising Initiative (NAI) opt-out page and the Digital Advertising Alliance (DAA) WebChoices tool.
• In Europe: The European Interactive Digital Advertising Alliance (EDAA) "Your Online Choices" portal.
• In Canada: The Digital Advertising Alliance of Canada (DAAC) AdChoices tool.

7. "Do Not Track" (DNT) and Global Privacy Control (GPC)

Certain web browsers incorporate a "Do Not Track" (DNT) feature that signals to the websites you visit that you do not wish to have your online activity tracked. Currently, there is no universally accepted standard for how web servers should interpret and respond to DNT signals. Consequently, our platform does not actively respond to traditional DNT signals.

However, we are closely monitoring the development of the Global Privacy Control (GPC) standard, which aims to provide a more legally enforceable, standardized mechanism for users to communicate their privacy preferences. As regulatory frameworks evolve (particularly under the CCPA/CPRA in California), we will update our infrastructure to appropriately respect validated GPC signals where legally required.

8. Updates to this Cookie Policy

The digital landscape, web technologies, and global privacy regulations are in a constant state of flux. As a result, we may need to periodically update, revise, or amend this Cookie Policy to ensure it accurately reflects our current tracking practices and remains fully compliant with the law.

We reserve the right to make changes to this policy at any time, at our sole discretion. Whenever we make material alterations—such as deploying a new category of tracking technology or changing how we share data with third-party advertising partners—we will proactively notify you. This notification may occur via an email sent to the address registered to your account, or by placing a prominent banner on the Crown Coins Casino homepage prior to the changes taking effect. We strongly encourage all players to review this page periodically to stay informed about our use of cookies and related technologies.

The "Last Updated" timestamp located at the very top of this document indicates the exact date on which this Cookie Policy was most recently revised.

9. Contacting the Privacy Team

We understand that navigating the complexities of digital privacy, tracking technologies, and data rights can be overwhelming. If you have any lingering questions, concerns, or requests regarding this Cookie Policy, our use of web beacons and local storage, or our broader data privacy practices, our dedicated team is here to assist you.

You may reach out to our Data Protection Officer and the Privacy Compliance Team through any of the following channels:

• Email: [email protected] (Please include "Cookie Policy Inquiry" in your subject line for faster routing).
• Live Support: Verified account holders can utilize the 24/7 live chat widget located within the game lobby to speak directly with a customer support representative regarding privacy concerns.
• Mailing Address: Sunflower Limited, Privacy Compliance Department, [Insert Corporate Address Here].

We are fully committed to resolving your privacy inquiries transparently, professionally, and in a timely manner.