Privacy Policy

Last Updated and Effective Date: July 2026

1. Introduction and Scope

Welcome to Crown Coins Casino. We respect your privacy and are deeply committed to protecting your personal data. This Privacy Policy ("Policy") provides a comprehensive explanation of how Sunflower Limited and its affiliated entities ("we," "our," or "us") collect, use, process, store, share, and protect information about you when you visit our website, use our mobile applications, or otherwise interact with our social casino services (collectively, the "Services").

By accessing, registering an account, or interacting with our Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any of the terms outlined in this document, you must discontinue your use of our platform immediately. This Policy applies strictly to information collected through our Services and does not extend to any third-party websites, applications, or platforms that may link to or be accessible from our Services.

2. Information We Collect

To provide you with a seamless, secure, and personalized social gaming experience, we must collect various types of information. We categorize the data we collect into three primary segments: information you provide to us directly, information we collect automatically through technology, and information we receive from third parties.

A. Information You Provide Directly

When you create an account, participate in our sweepstakes promotions, communicate with our customer support team, or request a prize redemption, you actively provide us with personal data. This includes, but is not limited to:

  • Identifiers: Your full legal name, date of birth, email address, physical mailing address, and telephone number.
  • Account Credentials: Usernames, passwords, and security question answers utilized to secure your profile.
  • Verification Data (KYC): Government-issued identification documents (such as a driver's license or passport), proof of address (such as utility bills), and a selfie or photograph. This data is strictly required to comply with Anti-Money Laundering (AML) regulations and to verify your age and eligibility for sweepstakes redemptions.
  • Financial Information: If you choose to purchase Gold Coins, you will provide payment details. Please note that credit card numbers and primary account numbers are processed directly by our secure, PCI-DSS compliant third-party payment gateways; we do not store full credit card numbers on our servers. We only retain tokenized transaction records and billing addresses.
  • Communications: Any information you provide when you contact us via email, live chat, or social media messaging.

B. Information Collected Automatically

As you navigate and interact with Crown Coins Casino, we utilize automated data collection technologies (such as cookies, web beacons, and embedded scripts) to gather specific information about your equipment, browsing actions, and patterns. This includes:

  • Device Information: We collect data regarding the device you use to access our platform, including the hardware model, operating system and version, unique device identifiers (such as IMEI or MAC address), mobile network information, and browser type.
  • Usage Data: We track details of your visits to our platform, including the games you play, the duration of your sessions, the virtual currency you use (Gold Coins and Sweepstakes Coins), pages viewed, referring/exit pages, and the dates and times of your interactions.
  • Location Information: We collect generalized location data (derived from your IP address) and, with your explicit consent on mobile devices, precise geolocation data via GPS. This is legally necessary to ensure you are not accessing our sweepstakes platform from a restricted or prohibited jurisdiction.
  • Log Files: Our servers automatically record standard log information, including your Internet Protocol (IP) address, browser language, and diagnostic data related to crashes or system errors.

C. Information from Third Parties

We may obtain information about you from external sources to supplement the data we collect directly. These sources include:

  • Social Media Platforms: If you register or log in using an account from a third-party service (such as Facebook, Google, or Apple), we receive information according to the authorization procedures determined by those platforms. This typically includes your public profile name, email address, and profile picture.
  • Identity Verification Services: We utilize third-party compliance vendors to verify the authenticity of the identification documents you provide and to cross-reference databases for fraud prevention purposes.
  • Marketing and Analytics Partners: We may receive aggregated demographic data or marketing attribution data from our advertising partners to help us understand the effectiveness of our campaigns.

3. How We Use Your Information

The collection of this data is strictly tied to business, legal, and operational necessities. We use the personal information we collect for the following purposes:

  • To Provide and Maintain Our Services: Facilitating account creation, managing your virtual currency balances, processing purchases, and administering sweepstakes entries and prize redemptions.
  • Compliance and Legal Obligations: Verifying your identity, age, and geographical location to ensure compliance with strict US sweepstakes laws and regulatory requirements. This includes fraud monitoring and prevention.
  • Customer Support: Responding to your inquiries, troubleshooting technical issues, and resolving disputes regarding gameplay or account status.
  • Personalization and Improvement: Analyzing usage trends to improve user interface design, optimize game performance, and tailor the content and layout of our platform to better suit player preferences.
  • Marketing and Communications: Sending you administrative notices, security alerts, and promotional messages regarding new slot releases, coin bonuses, or special events. You can opt out of marketing communications at any time.
  • Security: Detecting, investigating, and preventing malicious, deceptive, fraudulent, or illegal activity, and protecting the rights and property of Crown Coins Casino and our users.

4. How We Share Your Information

We do not sell your personal information to third parties for their direct marketing purposes. However, we do share your information under the following specific circumstances:

  • Service Providers and Processors: We share data with trusted third-party vendors who perform services on our behalf. These include payment processors, identity verification agencies, customer support software providers, cloud hosting services (e.g., AWS), and email delivery services. These providers are contractually bound to protect your data and only use it for the specific purposes we dictate.
  • Corporate Affiliates: We may share information with our parent company, subsidiaries, or other companies under common control with Sunflower Limited, for internal operational and administrative purposes.
  • Legal and Regulatory Authorities: We will disclose your information if required to do so by law, regulation, subpoena, court order, or other legal processes. We may also share information with law enforcement or regulatory agencies if we believe in good faith that such disclosure is necessary to investigate fraud, protect the safety of our users, or defend our legal rights.
  • Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. You will be notified via email or a prominent notice on our website of any such change in ownership.

5. Cookies and Tracking Technologies

Crown Coins Casino uses cookies, pixels, web beacons, and similar tracking technologies to enhance your experience, gather analytics, and deliver targeted advertising. A "cookie" is a small text file placed on your device when you visit a website.

Types of Cookies We Use:

  • Strictly Necessary Cookies: These are essential for the platform to function properly. They enable you to navigate the site, log into secure areas, and maintain your session state. The site cannot function without these.
  • Performance and Analytics Cookies: These cookies collect anonymous information about how visitors use our site, such as which pages are visited most often and if users encounter error messages. We use tools like Google Analytics to process this data.
  • Functional Cookies: These allow the website to remember choices you make (such as your username, language, or region) and provide enhanced, more personal features.
  • Targeting/Advertising Cookies: These are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of the advertising campaign.

Managing Cookies: Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience and lose access to certain features of our platform.

6. Data Security and Retention

We implement a robust array of technical, administrative, and physical security measures designed to safeguard your personal information against accidental loss, unauthorized access, alteration, and disclosure. All information you provide to us is stored on secure servers behind advanced firewalls. Any payment transactions and identity verification data are encrypted using TLS/SSL technology.

Despite our best efforts, the transmission of information via the internet is not completely secure. We cannot guarantee the absolute security of your personal information transmitted to our platform, and any transmission is at your own risk.

Retention: We retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For example, we are required by financial and anti-money laundering regulations to retain basic account and transaction records for a minimum of five (5) years after an account is closed.

7. US State-Specific Privacy Rights

Depending on your state of residence in the United States, you may have specific rights regarding your personal information under comprehensive state privacy laws.

A. California Privacy Rights (CCPA / CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), grants you the following rights:

  • Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell/share.
  • Right to Delete: You have the right to request the deletion of your personal information that we have collected, subject to certain exceptions (such as our need to retain data to comply with legal obligations).
  • Right to Correct: You have the right to request the correction of inaccurate personal information we maintain about you.
  • Right to Opt-Out of Sale or Sharing: While we do not sell your personal data for monetary compensation, the CPRA's definition of "sharing" for cross-context behavioral advertising may apply to our use of third-party analytics and marketing cookies. You have the right to opt out of this sharing.
  • Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information (such as your exact geolocation or government ID) to only those purposes necessary to perform our services.
  • Right to Non-Discrimination: We will not deny you goods or services, charge you different prices, or provide a different level of quality if you exercise your privacy rights.

B. Virginia, Colorado, Connecticut, and Utah Privacy Rights

Residents of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and Utah (UCPA) similarly have the right to access, correct, delete, and obtain a copy of their personal data. Furthermore, residents of these states have the right to opt out of the processing of personal data for purposes of targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects.

How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable consumer request to us by contacting our Privacy Team at [email protected]. We must verify your identity before processing your request. We will match the identifying information you provide in your request to the personal information we already maintain on file.

8. Children's Privacy

Our Services are strictly intended for individuals who are eighteen (18) years of age or older (or the age of majority in your jurisdiction, whichever is greater). We do not knowingly collect, solicit, or maintain personal information from anyone under the age of 18. If we become aware that we have collected personal information from a child under 18, we will take immediate steps to delete that information and terminate the associated account. If you believe we might have any information from or about a child under 18, please contact us immediately.

9. International Data Transfers

Crown Coins Casino is operated primarily within the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information in the United States and other jurisdictions. By using our Services, you consent to the transfer of your information to the United States and other facilities as described in this Policy.

10. Third-Party Links and Integrations

Our platform may contain links to third-party websites, applications, or services (such as our game providers or responsible gaming resources like the NCPG). This Privacy Policy does not apply to the practices of these third parties. We are not responsible for the privacy policies, data collection practices, or the content of any third-party websites. We encourage you to carefully read the privacy policies of any third-party service you visit.

11. Changes to this Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time to reflect changes in our practices, technology, or legal requirements. When we make material changes to this Policy, we will revise the "Last Updated" date at the top of this page. If the changes significantly impact your rights or how we use your personal data, we will provide you with prominent notice, such as by sending an email to the address registered to your account or displaying a notice within the platform. Your continued use of the Services following the posting of an updated Privacy Policy signifies your acceptance of the changes.

12. Contact Information

If you have any questions, comments, or concerns regarding this Privacy Policy, our data collection practices, or if you wish to exercise your data protection rights, please contact our Data Protection Officer and Privacy Team through one of the following methods:

  • Email: [email protected]
  • Customer Support Portal: Access the live chat or ticketing system directly through your account dashboard.
  • Mailing Address: Sunflower Limited, Privacy Compliance Department, [Insert Corporate Address Here].

We aim to respond to all legitimate privacy-related inquiries within 30 days of receipt.